Tripp Lite B032-DUA2 - Troubleshooting

9
Troubleshooting
Symptom Possible Cause Action
Monitor does not
display after the
KVM cable set is
hot-plugged
DVI audio/video
graphics card is not
compatible with cable
set hot-plugging
Power off all devices on the installation;
power off the B032-DUA2; confirm all KVM
cables are properly connected; power on
the B032-DUA2; power on the computers.
Graphics card driver
is not up-to-date
Upgrade to the latest graphics card driver.
Mouse and/or
keyboard is not
responding
Switch needs to be
reset
Power off all devices on the installation;
power off the B032-DUA2; wait five
seconds; power on the B032-DUA2.
Mouse port-
switching
function is not
responding
Mouse does not
support this function
This feature is only supported by USB
3-button scroll wheel mice.
Mouse emulation is
disabled
Enable mouse emulation. See Keyboard
Hotkey Commands table for details.
Cannot switch
ports by pressing
[Scroll Lock]
twice
Keyboard is
incompatible
with [Scroll Lock]
invocation
Switch to the alternate Hotkey Setting
Mode invocation keys.
17-10-486-933633.indb 9 11/17/2017 2:44:37 PM