Trojan VISION 350 - Trojan Repairs Proceedure

10173-31
1. Procedure for repairs
ShouldyouexperienceanyfaultsorbreakdownsonyourTrojanequipment,pleaseadheretothefollowingprocedureto
have the fault rectified speedily and professionally.
 • Donotreturntheproducttothestore*
 • Call0861 Trojan (0861 876526) to log the faulty product (under warranty or out of warranty)
 • Theoperatorortechnicaladvisorwilltryidentifythefault,andwillbookaserviceteamcallout.
 • Theserviceteamwillendeavourtoxtheprobleminyourhomeonanagreeddateandtime.
 • Onlyifthefaultcannotberepairedintheconvenienceofyourhome,willtheserviceteamtakethefaulty
  productbacktotheservicecentre.
 • Itemsrepairedinourservicecentrewillbereturnedtoyourhomeonanagreeddateandtime.
* Note:
Should you live in an outlying area, it may be neccessary to return the product to the store nearest to you. Our service
operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
 • Anyitemsstillunderwarrantywillberepairedfreeofcharge,aslongasitcomplieswiththe  
terms and conditions of the warranty. (refer to “warranties” section in this manual)
 • AnyitemsthatneedtoberepairedthatareNOTcoveredinthewarrantywillbeforthe
  consumer’sexpense.Aquotefortherepair/replacementoftheseitemswillbeprovidedtothe 
consumer for approval prior to repairs being conducted.
2.2 Out of Warranty
 • Anyitemsthatneedtoberepairedoncethewarrantyhasexpiredwillbefortheconsumer’sexpense 
including call out fees. A quote for the repair/replacement of these items will be provided to the
consumer for approval prior to repairs being conducted.
13. TROJAN REPAIRS PROCEDURE
0861 876526
0861 TROJAN