RETURNING THE GAUGE FOR SERVICE
All shipments to the factory from within the United States must be
accompanied by an RGA (Returned Goods Authorization) number,
and a description of the instrument and its problem. This
information is used by Troxler shipping and service personnel to
expedite the repair work.
To obtain an RGA number, please call or fax the factory or branch
office with your request. Please have the following information
available when contacting Troxler for an RGA number:
♦ Gauge model and serial number.
♦ Part number/serial number (if applicable).
♦ Is the gauge still under warranty?
♦ Problem or difficulty you are having with the instrument.
♦ Shipment method to Troxler and for return shipment.
♦ Shipping and billing address (not P.O. Box) – street address and
zip code.
♦ Telephone number and contact (for questions from Troxler).
♦ Will estimate be required before performing any work on the
gauge?
♦ Payment method: credit card, account number, or purchase
order number. All U.S. government agencies (city, county, state
and federal)
must send purchase order numbers.
NOTE
To prevent order duplication, if an order has been
placed by telephone, please write “Confirming Order”
on any follow-up written requests.
NOTE
Returning a gauge requires special handling and
shipping procedures. Follow the instructions in the
Model 3400-B Manual of Operation and Instruction
originally provided with the gauge. Please contact
Troxler Technical Support (see page B–11) with any
questions.
Appendix B–10
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