True TC400 - Page 36

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Malfunction Possible Cause Corrective Action
Heart rate is displaying
erratically or not displaying
Transmitter belt contacts are not making good contact
with the skin
Re-adjust the transmitter belt so that it is in full contact with
the skin
Contacts on the transmitter belt are not moist Moisten the contacts on the transmitter belt
Transmitter belt is not within 3 feet (1 meter) of the heart
rate receiver
Adjust your position on the belt so that you are within 3 feet
(1 meter) of the console
The battery inside the transmitter belt is depleted
Replace the transmitter belt with a compatible transmitter
belt
Another user wearing a compatible transmitter strap is
within 3 foot (1 meter) of the unit
Move the units so that there is more space in-between
units
Environmental interference from high voltage power
lines
Move the unit to another position within the room or move
the cause of the interference until heart rate reading are
stable. If the probable source of interference is plugged
into the same outlet move the suspect source to another
outlet.
Environmental interference from computers
Environmental interference from motor driven appliances
Environmental interference from cell or cordless phone
Environmental interference from Wi-Fi router
Fault Code Category Description Cause Corrective Action
Fault CN00: Corrupted
Console Confi guration
Console
Corrupted brainboard confi guration
- fails integrity check
Corrupt software
Power cycle
Re-confi gure console
Firmware and software
versions are not compatible
Re-install software/fi rmware
Contact TRUE Product Support
Fault CN01: Internal Fault Console Math error - software
Console Confi gure
Incorrectly
Power cycle
Re-confi gure console
Corrupt Software
Re-install software/fi rmware
Contact TRUE Product Support
Fault CN02: Invalid Console
Confi guration
Console
The product confi guration data has
failed validation checks
(incline ranges make no sense,
etc.)
Console Confi gure
Incorrectly
Power cycle
Re-confi gure console
Incline Motor out of range
Contact TRUE Product Support
Loose Cable
Fault CN03: Stuck Key Console Membrane Key stuck down/closed Membrane key is damaged Contact TRUE Product Support