True TC400 - Page 37

37
Fault Code Category Description Cause Corrective Action
Fault CN04:
Lower Board
Comm Fault
(Treadmill Only)
Console
Brainboard fails to receive timely
communication responses from
lower board - Fault after 3 retries
Loose Cable
Power cycle
Check cable connections
Smart Card
Contact TRUE Product SupportMCB
Console
Fault CN05: No
Lower Control
Console
No lower board connected to
console - detection wires not
connected.
Loose Cable
Power cycle
Check Cable Connection
Console Confi gure Incorrectly Re-confi gure console
Fault CN06:
Confi g Mismatch
Console
Console is confi gured for a
product diff erent than that to
which it is connected.
Console Confi gure incorrectly
Power cycle
Re-confi gure console
Loose Cable Check cable connections
Fault CN07:
Calibration
Timeout
Console
Incline Calibration was not able
to complete within allowed time.
Low AC Line Voltage
Retry calibration
Verify AC Voltage at Outlet
Fault CN08:
Calibration Failed
- Lower Limit Not
Reached
Console
During incline calibration, the
incline stalled before reaching
what should be the lower limit.
Console displays Fault Calibration
not saved. Incline disabled.
Power cycle
Check cable connections
Incline Potentiometer value out
of range
Run incline calibration
Contact TRUE Product Support
Fault CN09: Insert
Safety Key
Console Emergency Circuit opened
Safety Key not engaged Re-insert safety key
Loose Cable Check cable connections
Switch Damaged Contact TRUE Product Support
Fault CN10:
E-Stop Fault
Console
A test of the emergency circuit
has failed
Console Catch Power cycle
Safety Key not engaged Reinsert safety key
Loose Cable Check cable connections
Switch Damaged Contact TRUE Product Support
Fault CN24: BB
Comm Fault
Console
SBC cannot communicate with
Brainboard
Console
Power cycle
Contact TRUE Product Support
Fault CN25:
Firmware
Mismatch
Console
Firmware on brainboard not
compatible with SBC software
Corrupt software
Power cycle
Reconfi gure Console
Firmware and software versions
are not compatible
Re-install software/fi rmware
Contact TRUE Product Support