True Z5.0 User Manual (English)

Questions and Answers:

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Michael BondJul 30, 2025
Why does my True Z5.0 keep resetting or pausing randomly?
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  Emily JohnsonJul 30, 2025
  If your True Treadmill resets or pauses randomly, the issue could stem from several causes. Start by checking the power cord for damage and ensuring it's fully seated in the socket. Make sure the safety e-stop key is fully engaged. Insufficient power could also be the problem, so verify the output voltage from the 20A outlet with a voltmeter. Also, user weight must be over 90lbs. Verify No User Present settings in console.
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Joshua MccannAug 3, 2025
Why does the walking belt on my True Treadmill hesitate or slip when stepping?
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  mariareedAug 3, 2025
  If the walking belt hesitates or slips when stepping on your True Treadmill, adjust belt tension.
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Stephanie RomanAug 7, 2025
What to do if my True Treadmill has no power?
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  Christopher EdwardsAug 7, 2025
  If your True Treadmill has no power, first ensure the On/Off switch is in the ON position. Then, check the power cord to make sure it is not damaged and is fully seated in the socket at both the unit and the outlet. Verify that the outlet has power using a voltmeter. Also, check the circuit breaker next to the On/Off switch to see if it has tripped; if so, reset it.
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robertcoxAug 11, 2025
What to do if my True Z5.0 heart rate is displaying erratically or not displaying?
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  Molly JacksonAug 12, 2025
  If the heart rate on your True Treadmill is displaying erratically or not displaying, first ensure that the transmitter belt contacts are making good contact with your skin and are moist. Also, make sure the transmitter belt is within 3 feet (1 meter) of the heart rate receiver on the console. If the issue persists, the battery inside the transmitter belt may be depleted, replace the transmitter belt with a compatible one. Another user wearing a compatible transmitter strap may be too close to the unit, move the units so that there is more space in-between units.
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Duane HoweAug 16, 2025
What to do if my True Treadmill heart rate is displaying erratically or not displaying (continued)?
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  James LindseyAug 16, 2025
  If your True Treadmill's heart rate display is erratic, it might be due to environmental interference from high voltage power lines. Try moving the unit to another position in the room or move the cause of the interference until heart rate reading are stable. If the probable source of interference is plugged into the same outlet move the suspect source to another outlet.
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warnerjasonAug 20, 2025
How to stop a rubbing sound from my True Z5.0 Treadmill when in operation?
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  Randall AndersonAug 20, 2025
  If you hear a rubbing sound from your True Treadmill during operation, it might be caused by the walking belt rubbing against a straddle cover. If so, adjust the belt tracking. Another cause may be a foreign object stuck under the walking belt, inspect under the unit and remove any object that may be there.
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Christopher BowmanAug 25, 2025
Why does the walking belt on my True Z5.0 hesitate or slip when stepping? #2
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  Brandon HarmonAug 25, 2025
  If the walking belt hesitates or slips when stepping on your True Treadmill, lubricate running belt.

True Z5.0 Specifications

General

Display	LCD
Motor	DC motor
Running Area	51 x 140 cm
Weight Capacity	350 lbs
Max User Weight	350 lbs
Programs	Manual, Hill Interval, Speed Interval, Heart Rate Workout, Calorie Goal, and Custom