6
Setting up trueCall Secure
If you have selected the Trusted Callers Only or Filter
(International) Profile we strongly recommend that you re-
record the screening announcement to meet your own
particular needs. trueCall Secure has a default screening
announcement that says:-
“This line only accepts calls from authorised numbers. If
your call is important please try an alternative number or
enter your code now.”
You can leave this as it stands, but it is much better to record
a personalised version giving the alternative contact’s name
and contact details.
The screening announcement can identify you, tell the caller
that their call is being blocked, give them an alternative
contact number - perhaps a relative, neighbour, warden or
carer - and give them the option of entering their code. For
example:-
“Hello - we only accept calls from friends and family
members. If you do need to get through to us please hang
up and call John on 07767 xxxxxx, that’s 07767 xxxxxx, or
enter your code now - Thank you”.
Alternatively you could be more cautious and not give out the
full number:-
“Hello - we only accept calls from friends and family
members. If you do need to get through please hang up and
call John on his mobile number ending 212, or enter your
code now - Thank you”.
5. Record a personal announcement
If you are using the Trusted Caller Only Profile we recommend
that you set up the Trusted Callers list. The easiest way of do-
ing this is through the Internet Control Panel (page 19), but
you can also do it through the handset menu (Page 14).
If you have used the Internet Control Panel to make changes
then be sure to do a Weblink to update your trueCall Secure
unit (page 19).
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