8 EN
Manufacturer's Warranty
1. Scope of Manufacturer's Warranty
As the Manufacturer of the appliance, Truma undertakes a
warranty towards the Consumer that covers any material
and / or manufacturing defects of the appliance.
This Warranty is applicable in EU member states as well as in
the United Kingdom, Iceland, Norway, Switzerland and Turkey
A Consumer is the natural person who was the first one to
purchase the appliance from the Manufacturer, OEM or deal-
er and who neither resold the appliance in a commercial or
self-employed professional capacity nor installed it for a third
party in such a capacity.
The Manufacturer's Warranty covers any of the aforemen-
tioned defects that occur within 24 months upon concluding
the purchase agreement between the seller and the Consumer.
The Manufacturer or an authorised service partner undertakes
to remedy such defects through subsequent fulfilment, i.e.
at its discretion either by repairing or replacing the defective
item. Defective parts shall become the property of the Man-
ufacturer or the authorised service partner. If the appliance is
no longer manufactured at the time of defect notification and
if replacement delivery has been opted for, then the Manufac-
turer may deliver a similar product.
If the Manufacturer remedies a defect under its Warranty
commitment, the term of the Warranty shall not start again
with regard to the repaired or replaced parts; rather, the orig-
inal warranty period shall continue to be applicable to the
appliance.
Only the Manufacturer itself or an authorised service partner
shall be entitled to conduct a warranty job. Any costs that
occur in the event of a warranty claim shall be settled directly
between the authorised service partner and the Manufacturer.
The Warranty does not cover additional costs arising from
complicated removal or installation jobs on the unit (e.g. dis-
mantling of furnishings or parts of the vehicle body), and nei-
ther does it cover travel expenses incurred by the authorised
service partner or the Manufacturer.
2. Warranty exclusions
No warranty claim shall be applicable under the following
circumstances:
– Improper use, contrary to the specified use
– Improper installation, assembly or commissioning, contrary
to operating or installation instructions
– Improper operation, contrary to operating or installation
instructions, particularly maintenance, care and warning
notes
– Instances where repairs, installations or any other proce-
dures have been conducted by non-authorised partners
– Consumable materials and parts which are subject to natu-
ral wear and tear
– Installation of replacement, supplementary or accessory
parts that are not original Manufacturer's parts and which
have thus caused a defect
– Damage arising from foreign substances (e.g. oils, plasti-
cisers in the gas), chemical or electrochemical influences
in the water, or cases when the unit has come into contact
with unsuitable substances (e.g. chemical products, unsuit-
able cleaning agents)
– Damage caused by abnormal environmental or unsuitable
operating conditions
– Damage caused by force majeure or natural disasters or
any other influences not within Truma's responsibility
– Damage resulting from improper transport
3. Making a warranty claim
The warranty must be claimed with an authorised service
partner or at the Truma Service Centre. All the relevant
addresses and phone numbers can be found at
www.truma.com, in the “Service” section.
To ensure a smooth procedure, we would be grateful if you
could have the following details ready before contacting us:
– Detailed description of the defect
– Serial number of the appliance
– Date of purchase
The authorised service partner or the Truma Service Centre
will then specify the further procedure. To avoid transport
damage, the affected appliance must only be shipped by prior
arrangement with the authorised service partner or the Truma
Service Centre.
If the warranty claim is recognised by the Manufacturer, then
the transport expenses shall be borne by the same. If no
warranty claim is applicable, the Consumer will be notified ac-
cordingly and any repair and transport expenses shall then be
the Consumer's liability.
We ask you not to send in an appliance without prior
arrangement.
To Next Page
Loading...
