V1.0
original Warranty period will apply. The replacement product or part(s) do not carry a new
voluntary warranty.
The product must have its original serial number and rating labels intact and readable.
This Warranty does not extend to any product that has been completely or partially disassembled
or modified, except where such disassembly is carried out by TSUNESS
The terms of this Warranty cannot be amended except in writing by one of our authorized
officers.
There must have been a commissioning report signed by the end user and the installer for
product commissioning and handling instructions.
Exclusions
(a) TSUNESS makes no warranties, either expressed or implied, orally, or in writing, concerning
any other warranty coverage except those expressly stated in this limited Factory Warranty.
(b) The Factory Warranty does not cover damages that occur due to:
Transport damage;
Installation or commissioning through any person who is not an Authorized, Certified Dealer;
Failure to observe the user manual, maintenance regulations, and intervals;
Modifications, changes, or attempted repairs, except as conducted by an Authorized Dealer;
Incorrect use or inappropriate operation;
Insufficient ventilation of the Covered Product;
Failure to observe the applicable safety regulations;
Force majeure.
(c) This factory warranty does not cover cosmetic defects which do not directly influence energy
production, or degrade form, fit, and function.
(d) Claims that go beyond the scope of this limited Factory Warranty, in particular claims for
compensation for direct or indirect damages arising from the defective device, for compensation for
costs arising from disassembly and installation, or loss of profits, are expressly NOT covered by this
Factory Warranty.
(e) In no event will TSUNESS Co., Ltd be held responsible or liable for any personal injuries
resulting from the use of the system, or for any other damages, whether direct, indirect, incidental, or
consequential; even if TSUNESS Co., Ltd has been advised of such damages.
Distributor Responsibility
In the event of an equipment failure or fault, it is the Distributor’s responsibility to work directly
with the TSUNESS Service Centre to limit the return of non-faulty equipment. TSUNESS Service
Centre will work with the Distributor to rectify the fault or fault message through telephone support
or with direct PC links. Note: To qualify for further compensation and a replacement unit, the
distributor/installer must first contact TSUNESS and fulfill the distributor’s /installer’s
responsibilities under instruction.
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