IMPORTANT INFORMATION
Solving Problems
If you have any trouble with your phone, try these simple steps first. If
you need help, visit our website listed on the front cover.
If… Try…
No handsets can make
or receive calls.
Checking the telephone cord connection. -
Disconnecting the base AC adapter. Wait a -
few minutes, then reconnect it.
Making sure the base is plugged in. -
A handset can’t make
or receive calls.
Moving the handset closer to the base. -
A handset can make
calls, but it won’t ring.
Making sure the ringer is turned on. -
A handset is not
working.
Charging the battery for 15-20 hours. -
Checking the battery connection. -
A handset says
Unavailable.
Moving the handset closer to the base. -
Seeing if another handset is in Privacy Mode. -
No handsets display
Caller ID information.
Letting calls ring twice before answering. -
Making sure your Caller ID service is active. -
I can’t transfer calls.
(DECT 1015+1 Only)
You may have to reset the handset. Contact -
Customer Service for instructions.
Two handsets can’t talk
to the caller.
(DECT 1015+1 Only)
Making sure no handset is in Privacy Mode. -
Weak or Hard To Hear Audio
If a caller’s voice sounds weak or soft, the signal might be blocked by
large metal objects or walls; you might also be too far from the base, or
the handset’s battery may be weak.
Try moving around while you’re on a call or moving closer to the
base to see if the sound gets louder.
Make sure the handset’s battery is fully charged.
Try adjusting the earpiece volume.
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