5958
Cause Possible remedy
I am not streaming but the hearing aids keeps
switching between the Bluetooth and the normal
hearing aid program
Your phone sends
sounds to uDirect
due to incoming SMS
or mails
Disable the system sounds
for reminders, alarms, SMS,
etc. via your phone menu
Phone key tones are
switched on
Switch o phone key tones
via your phone menu
I hear my phone’s key-press tones in my hearing aids
The key-press tones
may be enabled on
your phone
Deactivate key-press and
conrmation tones on your
phone. Please refer to the
phone’s user guide
Every time I switch on my phone, the music player
starts
For some phones this
is normal behavior and
not initiated by uDirect
Some phones can be
congured not to start the
music player automatically.
Press and hold the access
button to stop streaming.
Stop the music player via
phone menu aer the phone
is connected
Cause Possible remedy
When I get into my car, the uDirect connection
to my phone shows unexpected behavior
The car Bluetooth
system connects
to your phone
Consider disconnecting the
car system from your phone
I accepted the incoming phone call but cannot hear
the call in my hearing aids
Some phones don’t
use uDirect when
accepting the call
through the phone
button
Always accept the call by
pressing the uDirect
access (
) button