5958
Cause Possible remedy
When I get into my car, the uDirect connection to my
phone shows unexpected behavior
The car Bluetooth
system connects to your
phone
Consider disconnecting the
car system from your phone
I accepted the incoming phone call but cannot hear the
call in my hearing aids
Some phones don’t use
uDirect when accepting
the call through the
phone button
Always accept the call by
pressing the uDirect access
(
) button
Cause Possible remedy
The phone is ringing but the audio indicator is NOT solid
blue and there is no ringing signal through the hearing
aids
Bluetooth is disabled in
the phone
Ensure Bluetooth is enabled
according to your phone’s
user guide
uDirect and your phone
are not connected to
each other
1. Disable the Bluetooth
functionality in your phone
and turn it on again
2. Restart uDirect by
switching it o and
then on. The uDirect
Bluetooth functionality
will be automatically
reactivated
3. Activate uDirect by
selecting it in the phone’s
“Active device” menu
4. Reduce the distance
between uDirect and the
phone
uDirect is not paired to
the phone
Follow the pairing process in
this guide
The distance is too great
between uDirect and
the phone
Wear uDirect around your
neck. Keep distance to phone
within <5m (15)
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