6160
Cause Possible remedy
The phone is ringing, the audio indicator is solid blue
but there is no ringing signal through the hearing aids
uDirect is out of range
of the hearing aids
Wear uDirect correctly
around your neck with
both neckloop plugs rmly
plugged in
Phone is set to vibrate Enable ring tone on phone
If you are already on
a phone call, then a
second call cannot be
recognized
Hang up the rst phone call,
then accept the second call
My phone rings but the name of the caller is not being
spoken by uDirect
The caller identication
feature is not available
or not enabled on your
phone
Please refer to the phone’s
user guide to check the
availability of this feature
Two phones are
connected to your
uDirect
If two phones are connected,
caller identication is only
available on the phone that
was last paired to uDirect
Caller identication may
be switched o
Please ask your hearing
healthcare professional to
enable caller identication
on your uDirect
Cause Possible remedy
During a phone call the other party reports diculties
hearing me
uDirect microphone
openings may be
covered
Make sure the microphone
openings are not covered by
part of your body, clothing or
dirt and debris
uDirect may not be
worn correctly
Do not turn uDirect
sideways and make sure
the neckloop plugs point
towards your mouth as you
speak
uDirect may rub
against clothing
Reduce movement while
you speak, or consider using
the external microphone
(optional)
The surrounding noise
may be too loud
Although uDirect
features noise reduction
technologies, very noisy
environments should be
avoided.
Suggest to your callers that
they increase the phone
volume, or hold the uDirect
closer to your mouth
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