Troubleshooting Polyscope freezing issues (EN) 0.0.1
1. General information
1.1 Purpose
The purpose of these articles is to help Universal Robots (UR) users and integrators to safely
perform service-related operations and troubleshooting.
Universal Robots industrial robots are designed using high quality components to ensure a
long lifetime. However, improper use of a robot or robot parts can potentially cause failures.
If, for example, the robot is overloaded, dropped during relocation, damaged by collision, or
any other improper usage, the warranty will be void.
Universal Robots recommends the user does not attempt repair, adjustment, or make other
interventions in the mechanical or electrical systems of the robot without first consulting an
UR certified service engineer. Any unauthorized intervention voids the warranty. Service-
related operations and troubleshooting should only be performed by qualified personnel.
Before performing service-related operations, stop the robot program and disconnect the main
power to any potentially dangerous tool on the robot or in the surroundings.
In the event of a defect, Universal Robots recommends ordering new parts from the Universal
Robot distributor where the robot was originally purchased. Alternatively, parts can be ordered
from the nearest distributor, details of which can be obtained from Universal Robots official
website at www.universal-robots.com
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