Universal MSC-400 - Troubleshooting Common MSC-400 Issues

MSC-400 Reference Manual
Rev 4
92
TROUBLESHOOTING
PROBLEM SOLUTION
Power
MSC-400 will not Power up a) Confirm connection of Power Adapter to MSC
at an unswitched AC outlet.
b) In a Master/Slave system, both Controllers
must have their own power supply.
MSC Does Not Receive RF Commands From
Remote
RFX-250 Connection/Location a) Confirm proper connection of RFX-250(s) to
MSC-400
b) Reposition RFX-250 if RF LED is flickering or
illuminated to improve reception.
RFID Configuration Confirm configuration of RFIDs in both MX/TX
Editor for remote and MSC Editor for MSC-400.
Remote Configuration a) Confirm remote programming in RF Setup for
IR & RF Output.
c) Confirm device command programming
b) Confirm Macro Trigger programming
MSC Does Not Output IR Commands
Connected Device Configuration a) Confirm IR Command programming for
Connected Devices
b) Confirm IR Port Configuration for Connected
Devices
c) Confirm RFID Configuration when Ports 7-12
are used for IR
IR Emitter Connection a) Confirm emitter connection to assigned IR Port
b) Confirm emitter is properly positioned over IR
eye on controlled device
c) Adjust IR output level
MSC Does Not Output RS232 Commands
Connected Device Configuration a) Confirm RS232 Command programming for
Connected Devices
b) Confirm RS232 Port Configuration
c) Confirm Serial Port Settings have been
downloaded to the MSC-400
RS232 Cable Connection a) Confirm connection to proper RS232 Port
Voltage Sensor
MSC does not detect voltage sensor a) Confirm sensor connection to sensed device
b) Confirm control voltage from sensed device
c) Confirm sensor connection to proper Sensor
Port on MSC-400
d) Confirm Sensor Port Configuration
Video Sensor
MSC does not detect video sensor a) Confirm sensor connection to sensed device
b) Confirm composite video output from sensed
device
c) Confirm sensor connection to proper Sensor
Port on MSC-400
d) Confirm Sensor Port Configuration
Video Sensor Status does not turn OFF a) Confirm sensed device composite video turns
OFF in standby and is not outputting a black
screen or other video signal
Slave Controller Does Not Output Commands
Master/Slave Connections a) Confirm RF connection between controllers
b) Confirm Port 12 connection between controllers