Uplift Desk V2 - Troubleshooting; Desk Reset and Cable Check; Common Error Codes and Solutions; Starting and Stopping Issues

© UPLIFT Desk • 800-349-3839 • info@upliftdesk.com • upliftdesk.com
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*Note: “RST” will look like
“ASr” on the display
If your desk does not respond when you try to raise it or lower it, or if the Keypad displays error messages from “E01”
through “E012”, check to make sure that all the cables to the Legs and Control Box are secure. If the problem persists,
perform the reset procedure below.
If the error message persists after performing the Reset Procedure above or if there is a height difference between the Legs
which exceeds 1.5’’, contact UPLIFT Desk at the email address or phone number listed on these instructions.
Starting & Stopping
If your desk is continuously starting and stopping as you try to raise or lower it, check to make sure the Control Box
is attached securely to the Frame. The Control Box MUST be attached to your Frame in order for your desk to function
properly.
Code Description Troubleshooting Solution
H01 Overheated
The desk motor has a 10% duty cycle to protect from overheating. For example, in a
20 minute period if your desk motor is activated for 2 minutes you will want to let
it rest for 18 minutes. Otherwise you may see an H01 code on your keypad
E01-E06
Firmware or
connectivity issues
Check all cables to ensure they’re all rmly plugged in, and perform Reset
Procedure above
E07-E012 Legs are uneven
Perform Reset procedure above
Troubleshooting
Reset Procedure
1. Unplug the Power Cord and hold the DOWN button on the Keypad for 30 seconds.
2. Plug the Power Cord back in.
3. Hold the DOWN button until the desk reaches its lowest height, then release. Hold
the DOWN button again until the LED display reads “RST” (or for about 10 seconds
on the Basic Keypad without display), then release. Hold the DOWN button again
until the desk lowers a bit, then slightly rises and stops, then release. Your desk is
now ready to use.
4. Advanced Keypads and the Basic Display Keypad will display the current desk height and you should be able to
operate the desk.
5. You may also need to perform this Reset Procedure if the desk is unplugged or loses power.