VELTIUM LITE Zero - Charger Status

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8. TROUBLESHOOTING
In this section you can nd the answer to doubts or incidents that may occur while using the
charger and/or the VELTIUM App.
If the indicator light on the charger comes on in a colour other than those identied in section
3. CHARGER STATUS AND COLOUR CODE, there may be a problem that can be identied by
means of their ERROR STATUS:
The charger has lost its connection with the Meter Set and is trying to recover it.
WHAT TO DO:
• Check that the Meter Set elements (Meter and Gateway) are connected to a power
supply.
• Check that there is no damage to the cable connecting the Meter Set and the charger
and that it is correctly connected at both ends.
• If the charger is connected to the Internet by means of a Local Network, check that the
router and the other elements (switch, etc.) of said network have a power supply and
are working correctly.
• If the charger maintains its status following these checks, select the No option of the
charger SETTINGS screen in the Dynamic power control section and contact the User
Support service for specic help with this problem, using the Contact button.
The charger has detected an anomalous situation during the vehicle charging process and
has stopped the charge for safety reasons.
WHAT TO DO:
• Disconnect the vehicle from the charger. This will make the error message disappear
and return the charger to its AVAILABLE status.
The charger has detected an internal fault and has stopped the charge for safety reasons.
WHAT TO DO:
• Disconnect the vehicle from the charger and restart it.
• If this status continues after restarting the charger, contact the User Support service for
specic help with this problem, using the Contact button.
8.1 CHARGER STATUS
LOST CONNECTION WITH THE METER SET (Flashing yellow):
TEMPORARY ERROR (Flashing red):
PERMANENT ERROR (Red):
Only in LITE Uno and
LITE Kubo chargers
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