Referred (Referral) Transactions
A Referred Transaction is where the terminal has been unable to obtain Authorisation from
the Host (bank) and is now requesting for an Authorisation Code to be obtained manually
over the phone. This process applies to Swiped and Chip with Signature transactions.
Press F0 to select Sale
Swipe the card with the magnetic stripe facing inwards.
The terminal is now requesting for the CSC (Card Security Code) to be
entered. This is a 3 digit number located on the back of the card on the
right hand side of the signature strip.
Key in the value of the transaction and press the ENTER key .
If a mistake is made press the yellow back space key to delete the
amount and try again.
The terminal will now communicate with the Host system and then
request that you call the Card Clearing Centre to obtain a manual
authorisation.
The operator you speak to will require your merchant number.
Select F2 if you have successfully obtained the Authorisation Code. If
no Authorisation was possible select F3 and the transaction will be
Declined.
10 VeriFone Apacs 40 User Guide
2/2/6 Sale
Refund
Reports
Services
Reversal
Duplicate
Sale
Insert Swipe
Or Enter
Account #
Maestro
Enter CSC
Code
Maestro Sale
Acct #
1234567890
Amount £0.00
Meastro
Please wait
Call 0148...
Maestro
1234567890
Amt. £10
Authorised
Declined
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