VeriFone Apacs 40 User Guide 17
Refund Transaction Swiped
Press F1 to select Refund
Swipe the card with the magnetic card facing inwards.
The terminal is now requesting for the CSC (Card security Code) to be
entered. This is a 3 digit number located on the back of the card on the
right hand side of the signature strip.
Now key in the value of the transaction and press the ENTER key
. If a mistake is made press the yellow back space key to
delete the amount and try again.
The terminal will now communicate with the Bank’s Host system and
obtain an Authorisation code. Once complete a receipt will be printed.
Tear off the receipt and hand to the customer to sign. Compare the
signature on the back of the card with the signature on the receipt. If
you are satisfied it is correct press the F0 key and the transaction is
complete. If you are not satisfied press F1 and the transaction will be
void.
Customer Not Present Refund transactions are also possible. Please refer to the Customer Not
Present section on Page 12. You need to initiate the transaction by selecting Refund – F1 – after this
step the transaction flow does not alter from what is already stated on Pages 12 and 13.
2/2/6 Sale
Refund
Reports
Services
Reversal
Duplicate
Refund
Insert Swipe
Or Enter
Account#
Maestro
Enter CSC
Code
Maestro Sale
Acct #
1234567890
Amount £0.00
Acct #
1234567890
Amount £0.00
Connecting to
Primary
Sale Yes
Signature No
Valid
Auth:1234
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