VeriFone Apacs 40 User Guide 21
Incorrect PIN is Entered
Press F0 to select Sale or F1 to select Refund.
For all chip transactions the card is inserted into the device chip end
first and facing upwards.
Now key in the value of the transaction and press the ENTER key
. If a mistake is made press the yellow back space key to
delete the amount and try again.
Request the customer to enter their PIN. If the incorrect PIN is entered
the terminal display will flash up Wrong PIN in the bottom left hand
corner and request the PIN to be entered again.
If the customer keys in the wrong PIN twice the terminal will allow one
last attempt and the screen will read Last PIN Try. Entering an incorrect
PIN here will lock the card and the customer has to contact their card
issuer. Enter a correct PIN and the transaction will continue as per the
instructions for Chip and PIN Sales.
The terminal will not allow a PIN Encrypted card to be processed without a PIN being entered.
If the customer cannot remember their PIN request another card on which they can or request
an alternative means of payment. The terminal will not allow PIN cards to be swiped.
2/2/6 Sale
Refund
Reports
Services
Reversal
Duplicate
Sale
Insert Swipe
Or Enter
Account#
Maestro
Sale
Acct #
1234567890
Amount £0.00
Maestro
Amount:
£10
Enter Pin
Wrong Pin
Maestro
Amount:
£10
Enter Pin
Wrong Pin
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