Customer Not Present Acceptance Recommendations
14 VeriFone Apacs 40 User Guide
Displayed Comments Actions
CSC - matched All match As long as you have been given an authorisation code, and you are
Postcode - matched satisfied that the transaction is genuine, unless there are other
Address - matched suspicious circumstances that concern you, you are likely to want to go
ahead with the transaction. However as with all CNP transactions,
payment is not guaranteed and you bear the risk if the transaction is
disputed at a later date.
CSC – not checked Data not checked This could be because the card-issuing bank doesn’t support either of
Postcode - not checked the services, or their system is down. If this happens then you will have
Address - not checked to make a decision based on information you have, as you do now. We
would recommend you make further checks before going ahead with
the sale.
CSC – not checked Address match only There is a possibility that this is a fraudulent transaction. However it
Postcode - matched could be that the cardholder has given you an incorrect CSC number by
Address - matched mistake. It could also be that a member of staff has noted down the
number incorrectly. Therefore, before taking any further action, you may
want to verify the CSC again with the cardholder.
CSC – not checked No data matches There is a possibility that this is a fraudulent transaction. Further
Postcode - matched enquiries with the cardholder should be made. It could be that the
Address - not checked member of staff has noted down the details incorrectly.
CSC – not checked No data matches There is a possibility that this is a fraudulent transaction. Further
Postcode - not matched enquiries with the cardholder should be made. It could be that the
Address - matched member of staff has noted down the details incorrectly.
CSC – not checked No data matches There is a possibility that this is a fraudulent transaction. Further
Postcode - not matched enquiries with the cardholder should be made. It could be that the
Address - not matched member of staff has noted down the details incorrectly.
CSC – matched Security code The address given must match the address recorded by the card-issuing
Postcode - not checked match only bank, so in this case there is a possibility that the transaction is
Address - not checked fraudulent. However, it could be possible that the cardholder has
changed address without notifying the card issuing bank or the card
issuer does not support AVS. Another possibility is that the member of
staff may have noted the details incorrectly. Therefore you would
probably want to verify the address again with the cardholder.
CSC – matched Security code The address given must match the address recorded by the card-issuing
Postcode - not checked match only bank, so in this case there is a possibility that the transaction is
Address - not checked fraudulent. However, it could be possible that the cardholder has
changed address without notifying the card issuing bank or the card
issuer does not support AVS. Another possibility is that the member of
staff may have noted the details incorrectly. Therefore you would
probably want to verify the address again with the cardholder.
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