VeriFone Vx Series Quick Reference Guide

Confidential: VerifoneVxRange_Version01_22062021 Page | 5
Other POS device problems and how to fix them
• “HOTCARD FILE OLD” is displayed on the screen:
o The Hot Card Parameters are out of date or failed to download
o Press * (Vx675 / Vx680) or F4 (Vx520) for MENU
o Select 2 – CARD PROCESSING
o Select 1 – OPERATOR
o Select 4 – UPDATE PARAMETERS
o Select 2 – FULL PARAMETERS
o When asked, supply Supervisor ID and PIN
o The terminal will now download full parameters and update the Hot
Card Parameters
• “CPA – SETTLEMENT REQ” is displayed on the screen:
o The terminal hasn’t successfully uploaded transactions for settlement
o Press * (Vx675 / Vx680) or F4 (Vx520) for MENU
o Select 2 – CARD PROCESSING
o Select 1 – OPERATOR
o Select 3 – BATCH TRANSMISSION
o When asked, supply Supervisor ID and PIN
o The terminal will upload the batch, and print a batch report
• Screen or Keyboard is stuck:
o Reboot the terminal and report to Customer Support
• “AUTHORISATION FAILED” printed on receipt:
o Below this message on the receipt, there is a detailed description of
the reason for the decline. Read, and if still unclear why the
transaction declined, please call the Authorisation Centre
o A Declined response does not necessarily mean insufficient funds in
the customer’s account
o If “COMMUNICATION FAILURE” is printed on the receipt, the terminal
will automatically reverse the original transaction. This reversal will be
sent online the next time when the terminal connects to the host.
Please note a response code starting with the letter X or Z indicates a
communication failure
General Transaction Flow
• Swipe Card
o Swipe the card on the idle screen
o If an EMV Chip card is swiped, the terminal will prompt the merchant
to insert the card
o For a Credit card: The merchant will be prompted to enter 4 digits
from the front side of the card, for fraud prevention
o For a Debit card: Account type is to be selected (Cheque or Savings)
o Proceed with the transaction
• Insert a CHIP card
o The card is inserted with the CHIP facing up and towards the
terminal

VeriFone Vx Series Specifications

General

Brand	VeriFone
Model	Vx Series
Category	Payment Terminal
Language	English