Acumen Connections Equipment Terms:
Approval of your merchant account constitutes your acceptance to the terms and conditions set forth in this
document.
Alterations/Replacement of Equipment Owned and Provided by Acumen
• Upon request, you must allow Acumen Connections reasonable access to the premises where POS terminals, and or
printers are or will be located.
• Only Acumen Connections can alter or modify POS terminals or other equipment owned by us.
• If a terminal or printer appears to be defective, you must contact the help-desk immediately.
• You are responsible for safeguarding POS terminals or other equipment from loss, damage, or theft.
• If necessary, replacement equipment will be sent to you. If you fail to return the defective equipment, you will be
responsible for its replacement value and for any legal and/or collection costs incurred by us in connection with
recovering the equipment.
• You are responsible for keeping all Acumen Connections owned equipment from claims, liens, and legal processes
initiated by creditors.
• Equipment may not be subleased at any time. The cost of comparable new equipment, as well as any associated legal
and/or collection costs incurred by Acumen Connections will be assessed to you for each piece of equipment not
returned to us upon termination of the Merchant Agreement by either party, or upon our request for the return of the
equipment for any reason.
Replacement of Merchant Owned Equipment
• Purchased and leased equipment is under warranty for 1-year from date of purchase, or manufactures warranty
whichever is longer. (Applies only to equipment purchased from Acumen Connections ). You must pay the cost of repair
if not under warranty.
• If equipment is submitted for repair Acumen Connections will provide you with comparable equipment at a monthly rental
fee. Acumen Connections assumes no liability for repair or shipping of equipment.
• Rental fees will be discontinued upon return of rental equipment to us.
• Rental equipment must be shipped to us by traceable delivery. Equipment not sent traceable, and lost in
transit will be billed to you at retail value.
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