Integrated Contact/Contactless Chip Card Transactions
CONTACT PAYMENTS
When a customer presents a chip card, you should initiate a sale and then pass or turn the POS terminal to the
customer* (if you do not have an external PIN pad). The customer inserts their card into the chip reader at the
bottom of the terminal where it should remain until the transaction completes. Your terminal will instruct the customer
when to remove their card and return the terminal to you. Follow the prompts to complete the sale. This ensures that the
card never leaves the customer’s possession.
*Where practical
CONTACT CHIP CARD TRANSACTION
CONTACTLESS PAYMENTS
When a customer presents a contactless device (card, fob, phone), you should initiate a sale and at the contactless
symbol instruct your customer to tap or hold their device next to or above the terminal and follow terminal prompts. In
many cases, a separate PIN pad can be attached to your terminal, for customer convenience. As an added security
measure, transaction amounts over a pre-set threshold will require a card insert or swipe.
CONTACTLESS CHIP CARD TRANSACTION
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1. INSERT CARD 2. FOLLOW PROMPTS 3. REMOVE CARD
1. LOOK FOR CONTACTLESS SYMBOL 2. TAP OR HOLD 3.COMPLETE SALE
CONTACTLESS SYMBOL
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