What this guide will cover
This user guide will provide you with the informaon you need to know about the Live epos
integrated terminal. As you read this guide you will become familiar with the terminal and
feel comfortable operang it. This guide will cover all transacon types as well as addional
processes to ensure a smooth transion to your new terminal.
A brief overview of what your terminal can do.
Your new terminal enables online transacons to be processed for Debit Cards (Savings
and Cheque accounts), Credit Cards (Visa® and Mastercard®) and Charge Cards (American
Express®, Diners Club and JCB).
Your Live epos integrated terminal can process:
• Purchases
• Purchases with Cash Out for Debit Cards
• Refunds
• Voids
• Mail Order/Telephone Order transacons (MOTO) and eCommerce
• Cash Out transacons for Debit Cards
• Pre-Authorisaon and Compleon transacons (approved merchants only)
• Purchase with Tips
• Tip Addion
* American Express® is a registered trademark of American Express Company.* Mastercard®
is a registered trademark of Mastercard Internaonal Incorporated.* Visa® is a registered
trademark of Visa Worldwide Pte Limited.
1.1 Merchant responsibility for equipment and materials provided
Any hardware or equipment and any unused staonery and promoonal materials supplied
by Live epos, remain the property of Live epos.
Addionally:
• You must not sell, assign or in any way encumber them.
• You cannot give them to a third party or give access to a third party.
• You must ensure that the terminals are covered by your business or contents insurance.
It’s also important to note that your terminal must not be relocated without prior
authorisaon.
It must be located where customers can use the pinpad without the risk of other people
seeing them key in their PIN.
1.2 Cancellaon of facility
To make arrangements for return call Live epos support on 1300 780 788 or email:
support@liveepos.com.au.
Fees and charges will connue to be incurred unl the equipment is returned to Live epos
as instructed.
1.0 Introducing the Live epos integrated terminal