TROUBLESHOOTING TIPS
Note: The advanced settings should only be configured by
experienced network technicians to avoid adversely aecting the
operation of your Fios Extender and your local network.
./ TROUBLESHOOTING TIPS
5.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET:
• The first thing to check is whether your Fios Extender is
powered on and is connected to the Fios Router. Check the
Status LED on the front of the Fios Extender. Be sure to refer to
the “1.3a/ FRONT PANEL” on page 8 to determine status of
the Fios Extender. Check the WAN cable (Ethernet or coaxial)
connecting your Fios Router to the internet to make sure it is
properly connected on both ends.
• If the prior tips do not resolve your connection issue, try
restarting (rebooting) the Fios Extender by manually pressing
the ‘red’ reset button on the rear panel of the Fios Extender for
2-4 seconds (the Status LED should go o) to begin rebooting
your Fios Extender. Your Fios Extender will begin rebooting and
will return to service in 3 - 5 minutes depending on your network
connection. Check Status LED and if it is solid white, try again
to access the internet.
• If rebooting your Fios Extender does not resolve your
connection issue, try power cycling the Extender by unplugging
the power cable from the adapter or the wall and wait 2
minutes. During the 2 min. wait period, also power cycle the
network device (e.g. the computer, tablet, etc.) and then plug
the power cable back into the Fios Extender. After 3-5 minutes,
recheck the Status LED and try again to access the internet.
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