Vicon Valkyrie - Vicon Valkyrie troubleshooting; Set up your Valkyrie system; Connecting; Camera hardware

BEYOND MOTION
3 mailto:support@vicon.com
4 https://docs.vicon.com/display/Connect/Configuring+network+card+settings
5 https://www.vicon.com/support
Vicon Valkyrie Quick Start Guide
15 Dec 2022, Revision
Page 16 of 16
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Vicon Valkyrie troubleshooting
If something is not quite right, try these quick tips to get things going again.
Set up your Valkyrie system
I am missing some equipment
or
Some equipment appears damaged from shipment.
Contact Vicon Support support@vicon.com
3
Connecting
My hardware isn’t connecting to the computer.
Confirm that the IP address settings are correct
following the instructions in
Connect and
configure the PC, page 12
.
Check the network card settings, including Jumbo
Packets (see
Configuring network card settings
4
).
Disable any firewall on the network card.
Confirm that the Ethernet cable is firmly seated.
Ensure you are an administrator on the computer.
Camera hardware
I don’t see an image from the camera.
Confirm that you've removed the lens cap.
Ensure that the aperture is not fully closed.
Confirm that the Strobe Intensity is high (best on
full at 1) and that the
Threshold is not too high (a
good default is 0.2).
When I tap a calibrated camera to select it, the
camera indicates that it has been bumped.
To change the sensitivity of the camera to taps, in
the camera’s
Properties pane, go to the
Accelerometer section and lower the Bump
Sensitivity
setting.
Calibrating cameras
After calibrating, image errors are very high.
Ensure that the camera aim and focus are correct,
the camera properties are set appropriately, and
that you covered the whole volume during your
wand wave, then repeat the calibration.
Ensure Active Wand is selected in the Camera
Calibration
panel.
If you need more information than that supplied in the documentation or
on theVicon Support web pages
5
, please contact Vicon:
Denver, CO
Vicon Denver
7388 S. Revere Parkway
Suite 901, Centennial
CO 80112, USA
T: 303.799.8686
F: 303.799.8690
E: support@vicon.com
Los Angeles, CA
Vicon LA
3750 S. Robertson Boulevard
Suite 100, Culver City, Los Angeles
CA 90232, USA
T: 310.437.4499
E: support@vicon.com
Oxford, UK
Vicon Oxford
Unit 6, Oxford Pioneer Park
Mead Rd, Yarnton, Oxford
OX5 1QU, United Kingdom
T: +44.1865.261800
E: support@vicon.com