11
TROUBLESHOOTING
The Mount Does Not Respond to Remote Control
Solutions - TV Mount
1. Disconnected Cord: A cord may be loose or no longer connected. Check all power
connections and proceed.
2. Incorrect Operation: Please refer to “RF Remote” for proper functions of remote.
Solutions - Remote Control
1. Operating Distatance: The remote may be too far away from the mount and out of
proper range. Move closer to the mount so that you are within the 30 (10m) range of
remote.
2. Low Batteries: Batteries may be low or dead. Replacement batteries and attempt use
again.
3. Program Coding Error: The remote may not have been properly coded. Please follow
“Pairing the Remote” steps again.
4. Faulty Remote or Control Box: If mount is still unresponsive, the remote or control
unit may be faulty. Please contact our Product Support Team at 309-278-5303
or help@vivo-us.com.
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