VTech CS6114-2 - General Product Care; Frequently Asked Questions

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PRIVATE
CALLER
The caller is blocking the
name and the telephone
number information.
Put in
charger
The battery is very low.
Place the handset in
the telephone base or
charger for recharging.
Ringer
muted
The handset ringer is
muted temporarily during
an incoming call.
Ringer off
The handset ringer is
turned off.
Saved
Your selection has been
saved.
Unable to
call.
Failed phone call (the
other handset is in use).
UNKNOWN
NAME
This caller’s name is
unavailable.
UNKNOWN
NUMBER
This caller’s number is
unavailable.
UNKNOWN
CALLER
No caller information is
available about this caller.
XX missed
calls
There are calls that have
not been reviewed in the
caller ID log.
** Paging
**
The system handsets are
being paged.
General product care
Taking care of your telephone
Your cordless telephone contains
sophisticated electronic parts, so it must be
treated with care.
Avoid rough treatment
Place the handset down gently. Save the
original packing materials to protect your
telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets
wet. Do not use the handset outdoors in
the rain, or handle it with wet hands. Do
not install the telephone base near a sink,
The display
shows No line. I
cannot hear the
dial tone.
Disconnect the telephone
line cord from your
telephone and connect
it to another telephone.
If there is no dial tone
on that other telephone
either, then the telephone
line cord may be
defective. Try installing a
new telephone line cord.
If changing the telephone
line cord does not help,
the wall jack (or the wiring
to this wall jack) may
be defective. Contact
your telephone service
provider.
You may be using a new
cable or VoIP service, the
existing telephone jacks in
your home may no longer
work. Contact your service
provider for solutions.
I cannot dial out. Make sure there is a dial
tone before dialing. It
is normal if the handset
takes a second or two
to synchronize with the
telephone base before
producing a dial tone.
Wait an extra second
before dialing.
Eliminate any background
noise. Mute the handset
before dialing, or dial
from another room in
your home with less
background noise.
bathtub or shower.
Electrical storms
Electrical storms can sometimes cause
power surges harmful to electronic
equipment. For your own safety, take
caution when using electrical appliances
during storms.
Cleaning your telephone
Your telephone has a durable plastic casing
that should retain its luster for many years.
Clean it only with a dry non-abrasive cloth.
Do not use dampened cloth or cleaning
solvents of any kind.
Frequently asked questions
Below are the questions most frequently
asked about the cordless telephone. If you
cannot find the answer to your question,
visit our website at
www.vtechphones.com or call
1 (800) 595-9511 for customer service.
My telephone
does not work
at all.
Make sure the telephone
base is installed properly,
and battery is installed
and charged correctly.
For optimum daily
performance, return the
handset to the telephone
base after use.
The display
shows To
register HS and
See manual
alternately. The
handset does
not work at all.
The handset is
deregistered from the
telephone base. Follow
the steps in Register a
handset to register the
handset back to the
telephone base.
The display
shows Low
battery.
Place the handset in the
telephone base or charger
for charging.
The battery
does not charge
in the handset
or the handset
battery does not
accept charge.
Make sure the handset is
placed in the telephone
base or charger correctly.
If the battery is completely
depleted, charge the
battery for at least
30 minutes before use.
You may need to purchase
a new battery.
The telephone
does not ring
when there is an
incoming call.
Make sure the ringer
volume is not set to off.
The handset may be too
far from the telephone
base. Move it closer to the
telephone base.
My handset
beeps and is
not performing
normally.
Move the handset closer
to the telephone base. It
may be out of range.
I hear noise on
the cordless
handset and
the keys do not
work.
Make sure the telephone
line cord is plugged in
securely.
I hear other calls
when using the
telephone.
Disconnect the telephone
base from the telephone
wall jack. Plug in a
different telephone. If you
still hear other calls, the
problem is probably in
the wiring or telephone
service. Contact your
telephone service
provider.