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Frequently asked questions
Below are the questions most frequently
asked about the cordless telephone. If you
cannot find the answer to your question,
visit our website at
www.vtechphones.com or call
1 (800) 595-9511 for customer service. In
Canada, go to www.vtechcanada.com or
call 1 (800) 267-7377.
My telephone
does not work
at all.
Make sure the telephone
base is installed properly,
and battery is installed
and charged correctly.
For optimum daily
performance, return the
handset to the telephone
base after use, and return
the pendant to the pendant
charger after use.
The display
shows No line.
I cannot hear
the dial tone.
Disconnect the telephone
line cord from your
telephone and connect it to
another telephone. If there
is no dial tone on that other
telephone either, then the
telephone line cord may
be defective. Try installing a
new telephone line cord.
If changing the telephone
line cord does not help,
the wall jack (or the wiring
to this wall jack) may be
defective. Contact your
telephone service provider.
You may be using a new
cable or VoIP service, the
existing telephone jacks in
your home may no longer
work. Contact your service
provider for solutions.
I cannot dial
out.
Make sure there is a dial
tone before dialing. It
is normal if the handset
takes a second or two
to synchronize with the
telephone base before
producing a dial tone. Wait
an extra second before
dialing.
Eliminate any background
noise. Mute the handset
before dialing, or dial from
another room in your home
with less background noise.
The battery
does not
charge in the
handset or
the handset
battery does
not accept
charge.
Make sure the handset is
placed in the telephone
base or charger correctly.
If the battery is completely
depleted, charge the
battery for at least
30 minutes before use.
You may need to purchase
a new battery.
The telephone
does not ring
when there is
an incoming
call.
Make sure the ringer
volume is not set to off.
The handset may be too
far from the telephone
base. Move it closer to the
telephone base.
I experience
poor sound
quality when
using the
handset
speakerphone.
For increased sound quality
while using the handset
speakerphone, place the
handset on a flat surface
with the dialing keys facing
up.
I hear other
calls when
using the
telephone.
Disconnect the telephone
base from the telephone
wall jack. Plug in a different
telephone. If you still hear
other calls, the problem is
probably in the wiring or
telephone service. Contact
your telephone service
provider.
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