70
The answering
system does
not answer
after the
correct number
of rings.
Make sure that the
answering system is on.
If toll saver is activated, the
number of rings changes
to two when you have new
messages stored.
If the memory is full or the
system is off, the system will
answer after 10 rings.
If you subscribe to
voicemail service, change
the number of rings
so that your answering
system answers before
your voicemail answers. To
determine how many rings
activate your voicemail,
contact your telephone
service provider.
The answering
system does
not record
messages.
Make sure the answering
system is on. When the
answering system is on,
ANS ON should display on
the handset.
When the answering
machine memory is full,
it does not record new
messages until some old
messages are deleted.
If you subscribe to
voicemail service, change
the number of rings
so that your answering
system answers before
your voicemail service
answers. To determine how
many rings activate your
voicemail service, contact
your telephone service
provider.
The answering
system does
not announce
the correct day
of the week
for recorded
messages time
stamp.
Make sure you have set
the date and time. See
Configure your telephone
section.
System
screens all my
incoming calls.
You may have set Smart
call blocker to screen calls
without numbers and
uncategorized calls. The
telephone asks callers to
announce their names
or press the pound key
(#). We recommend
that you add the phone
numbers of your family
members and friends, and
desired businesses to your
Phonebook (see page
27) or Allow list (see
page 33), or add their
names to the Star name list
(see page 35). This will
avoid Smart call blocker to
screen their calls.
To turn Smart call blocker
off, see Set Smart call
blocker on/off on
page 32.
While
screening
a call, the
telephone
suddenly stops
screening and
connects to the
call.
Another handset may have
picked up the screening
call.
If you have another
telephone system sharing
the same telephone line,
and someone picks up the
call on the other telephone
system while the screening
is in progress, the screening
process will be terminated
and connect you to the
caller.
My telephone
blocks calls
from someone
I know.
You may have saved the
caller’s number in your
block list. To remove the
number from the block list,
see Delete a block entry on
page 37.
Blocking calls
with numbers
saved in my
block list only.
If you want to block calls
with numbers saved in
your block list only, and
allow all other calls to get
through to you, change
the settings to accept
calls without numbers
and uncategorized calls.
See Control calls without
numbers on page 38
and Control uncategorized
calls on page 39.
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