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Additional information
Troubleshooting
trying these suggestions, call VTech Communications at 1(800)595-9511. In Canada, call VTech Telecommunications Canada Ltd.
at 1(800)-267-7377.
Problem Suggestion
My telephone doesn’t
work at all.
• Make sure the power cord is plugged in.
return the handset to its base unit when not in use.
• Reset the base unit. Unplug the power cord of the base unit. Wait for 15 seconds then plug it back
in. Allow up to one minute for the handset and base unit to reset.
• The telephone may need a new battery, please refer to Installing Handset Battery on page 4 of this
user’s manual.
I cannot get a dial tone. • Try all the suggestions above.
• Move the handset closer to the base unit. The handset might have moved out of range.
• The line cord might be malfunctioning. Try installing a new line cord.
• If the previous suggestions do not work, disconnect the base unit from the telephone jack and connect
a working telephone. If there is no dial tone either, the problem is in the wiring or local service. Contact
your local telephone company.
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