15
No screen display
after pressing
ON/OFF button
Battery power low Replace the battery.
Incomplete battery
installation
Make sure batteries are installed in both
battery compartments.
No AC adaptor
power
Securely connect the AC adaptor or car
adaptor to both the V.Reader
TM
and the power
source.
“Please insert a
cartridge” icon
displays
Poor storybook
cartridge connection
Remove the storybook cartridge, clean it if
necessary, then re-insert it into the V.Reader
TM
.
USB connection
window does not pop
up after connecting
to computer
Poor USB cable Securely connect the USB cable to the
V.Reader
TM
and the computer.
Connection is
running through
USB hub
Connect the V.Reader
TM
directly to the
computer, without using a hub.
If your V.Reader
TM
does not respond to an inserted storybook cartridge, please
carefully try the following:
• Remove all batteries and unplug all wiring.
• Use a cotton swab dipped in rubbing alcohol or an alcohol-based window cleaner
to gently clean the contact area of the cartridge slot.
• If necessary, dry all the clean contact areas with a soft, lint-free cloth.
• Please make sure that all parts are completely dry before restoring electricity.
TECHNICAL SUPPORT
• If you have a problem that cannot be solved by using this manual, we encourage
you to visit us online or contact our Consumer Services Department with any
problems and/or suggestions that you might have. A support representative will
be happy to assist you. Before requesting support, please be ready to provide
or include the information below:
• The name of your product or model number (the model number is typically
located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet : www.vtechkids.com
Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
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