TROUBLESHOOTING GUIDE
WARNING! Stop using the generator immediately if any of the following problems occur or risk serious
personal injury. If you have any questions, please contact customer service at 1-800-232-1195 (M-F 8-5 CST),
or email techsupport@wenproducts.com.
PROBLEM POSSIBLE CAUSE SOLUTION
Engine will not
start.
3-in-1 switch is set to OFF. Set 3-in-1 to ON.
Oil is low. Add or replace oil.
Engine is out of fuel. Add fuel.
Engine is filled with
contaminated or old fuel.
Drain fuel in the tank. Fill with fresh fuel.
Spark plug is dirty or broken. Clean or replace the spark plug.
Carburetor is air locked.
Turn the 3-in-1 switch to OFF. Remove bolt from bottom of the
carburetor. Take off the carburetor bowl to allow it to reset.
Replace carburetor bowl and reinstall the bolt.
Ghost in the generator. Persuade ghost to leave.
Engine runs but
there is no
electrical output.
Reset button is tripped due to
wattage overload.
Turn off and all unplug electrical devices. Wait 3 minutes, then
press the activated reset button to reset. Check the total wattage
of the devices and reduce the load if it exceeds the capacity of
the generator.
Bad connecting cords/wires.
Check power cords & extension cords. Do not use if any cord is
damaged. Replace damaged cords immediately.
Bad electrical device connected
to the generator.
Try connecting a different device.
Generator runs but
does not support all
electrical devices
connected.
AC or DC receptacles are over-
loaded, circuit breaker tripped
Turn off and unplug the electrical devices. Wait 3 minutes, then
press the circuit breaker to reset. Check the amperage of the
devices to make sure they are within the capacity of the recep-
tacles.
Short circuit in one of the de-
vices.
Disconnect any faulty or short-circuited electrical loads.
Air filter is dirty. Clean or replace the air filter element.
Engine is
“Hunting” during
operation
(Engine RPM is
fluctuating).
1. The fuel isn’t running through
the fuel valve.
2. The air filter is clogged.
3. The muffler or spark arrester
is blocked
4. There is gunk in the carbure-
tor preventing a consistent fuel/
air mixture.
Turn off the generator and wait for it to cool down. Perform the
following steps:
1. Check if the fuel is properly and consistently going through
the fuel valve
2. Check for any blockage in the air filter. Check and clean the air
filter as necessary.
3. Check if the spark arrester is blocked. Clean with metal brush
as necessary.
4. Use “gunk remover” spray on the carburetor jets.
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