WARNING! Stop using the generator immediately if any of the following problems occur or risk serious
personal injury. If you have any questions, please contact customer service at 1-800-232-1195 (M-F 8-5 CST),
or email techsupport@wenproducts.com.
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE SOLUTION
Engine will not start.
Engine switch is set to OFF. Set engine switch to ON.
Fuel valve is turned to OFF. Turn fuel valve to ON.
Choke is open. Close the choke.
Engine is out of fuel. Add fuel.
Engine is filled with contami-
nated or old fuel.
Drain the fuel in the tank. Fill with fresh fuel.
Spark plug is dirty. Clean the spark plug.
Spark plug is broken. Replace spark plug.
Oil level is low.
Add or replace oil. This generator is equipped with a low oil
sensor. The engine will not start unless the oil level is suf-
ficient.
Carburetor is air locked.
Shut off the fuel valve. Remove the nut from the bottom of the
carburetor. Take off the carburetor to allow it to reset. Place
the carburetor back and reinstall the nut.
Engine runs but
there is no
electrical output.
Circuit breaker has been
tripped due to overload.
Disconnect all the loads. Wait for two minutes and push the
circuit breaker to the ON position to reset it.
Bad connecting cords/wires.
Check the power cords and extension cords. Do not use if any
cord is damaged. Replace damaged cords immediately.
Bad electrical device con-
nected to the generator.
Try connecting a different device.
Generator runs but
does not support all
electrical devices
connected.
Generator is overloaded.
Perform these steps:
1. Turn off all electrical devices.
2. Unplug all electrical devices.
3. Turn off generator.
4. Wait several minutes.
5. Restart generator.
6. Try connecting few electrical loads to the generator.
Short circuit in one of the
devices.
Try disconnecting any faulty or short-circuited electrical loads.
The air filter is dirty. Clean or replace the air filter element (see page 20).
Engine is
“Hunting” during
Operation (Engine
RPM is fluctuating).
1. The fuel isn’t running
through the fuel valve.
2. The air filter is clogged.
3. The muffler or spark ar-
rester is blocked
4. There is gunk in the carbu-
retor preventing the fuel/air to
be consistent.
Turn off the generator and wait for it to cool down. Perform
the following steps:
1. Check if the fuel is properly and consistently going through
the fuel valve
2. Check for any blockage in the air filter. Check and clean the
air filter as necessary.
3. Check if the spark arrester is blocked. Clean with metal
brush as necessary.
4. Use “Gunk remover” spray on the carburator jets.
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