TROUBLESHOOTING GUIDE
WARNING! Stop using the generator immediately if any of the following problems occur or risk serious
personal injury. If you have any questions, please contact customer service at 1-847-429-9263 (M-F 8-5 CST),
or email techsupport@wenproducts.com.
PROBLEM POSSIBLE CAUSE SOLUTION
Engine will not start.
Eco-mode switch is set to ON. Set Eco-mode switch to OFF.
Choke is open. Close the choke.
Engine is out of fuel. Add fuel.
Battery is out of power or discon-
nected.
Electric start will not work if battery is out of power or disconnected.
Connect battery and start generator using the recoil start to charge the
battery.
Battery is too cold. Store the generator in a warmer location.
Engine is filled with contaminated
or old fuel.
Drain the fuel in the tank. Fill with fresh fuel.
Spark plug is dirty. Clean the spark plug.
Spark plug is broken. Replace spark plug.
Oil level is low.
Add or replace oil. This generator is equipped with a low oil sensor. The
engine will not start unless the oil level is sufficient.
Carburetor is air locked.
Remove the nut from the bottom of the carburetor. Take off the carbure-
tor to allow it to reset. Place the carburetor back and reinstall the nut.
LPG cylinder is out of fuel, and
LPG regulator hose is
connected.
Disconnect LPG regulator hose from generator. Make sure there is
enough gasoline in the tank.
Engine runs but there is
no electrical output.
Circuit breaker has been tripped
due to overload.
Disconnect all the loads. Wait for two minutes and push the circuit
breaker to the ON position to reset it.
Bad connecting cords/wires.
Check the power cords and extension cords. Do not use if any cord is
damaged. Replace damaged cords immediately.
Bad electrical device connected to
the generator.
Try connecting a different device.
Voltage selector switch is set to
wrong setting.
Make sure voltage selector switch is set correctly for desired outlet.
Generator runs but
does not support all
electrical devices
connected.
Generator is overloaded.
Perform these steps:
1. Turn off all electrical devices.
2. Unplug all electrical devices.
3. Turn off generator.
4. Wait several minutes.
5. Restart generator.
6. Try connecting fewer electrical loads to the generator.
Short circuit in one of the devices. Try disconnecting any faulty or short-circuited electrical loads.
The air filter is dirty. Clean or replace the air filter element (see page 31).
Engine is “Hunting”
during Operation
(Engine RPM is
fluctuating).
1. The fuel isn’t running through
the fuel valve.
2. The air filter is clogged.
3. The muffler or spark arrestor is
blocked
4. There is gunk in the carburetor
preventing a consistent fuel/air
mixture.
Turn off the generator and wait for it to cool down. Perform the follow-
ing steps:
1. Check if the fuel is properly and consistently going through the fuel
valve
2. Check for any blockage in the air filter. Check and clean the air filter
as necessary.
3. Check if the spark arrestor is blocked. Clean with metal brush as nec-
essary.
4. Use “Gunk remover” spray on the carburetor jets.
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