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SC PRO Series
Unit leaks water
Possible cause Solution
Unit is not level Unit should be level in wall to prevent leaking
Drain line clogged or kinked Check drain line to make sure water can ow freely
Drain is clogged, preventing water from escaping 1. Disconnect exterior drain line and clear it out; run provided drain
line brush through the drain port and into the interior drain line.
2. Open access port and, using a ashlight, check drain line for
blockage; drop a pan tab into the drip tray to prevent further
blockages.
Drain line does not have a downward slope Fix drain line so there is a downward slope from the drain port to the
discharge location
Coil is iced, causing the drip tray to freeze and water to overow Melt ice with blow drier. Soak up water with a towel.
Unit runs but does not cool
Possible cause Solution
Lack of air ow Make sure fan is unobstructed and coil is clean
Compressor not running Contact us at support@whisperkool.com
Unit undersized Contact us at support@whisperkool.com
Compressor is overheating Shut unit o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air to ow out. If compressor runs, check for and
clean condenser coil as a possible cause of compressor overheating.
If problem repeats, contact us at support@whisperkool.com.
Evaporator fan runs but compressor does not
Possible cause Solution
Unit is running an Anti-Frost Cycle Check evaporator coil temperature
Compressor and/or starting components faulty Contact us at support@whisperkool.com
Fdc parameter has been increased, allowing fans to run after the
compressor turns o
Lower the Fdc parameter
Compressor may have overheated Shut unit o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air to ow out. If compressor runs, check for and
clean condenser coil as a possible cause of compressor overheating.
If problem repeats, call Customer Service at 1-800-343-9463.
Compressor runs but evaporator fan does not
Possible cause Solution
Faulty fan motor Contact us at support@whisperkool.com
Faulty controller Contact us at support@whisperkool.com
Compressor short cycles
Possible cause Solution
Evaporator blows on bottle probe Move bottle probe to a more central location
Unit low on refrigerant charge Contact us at support@whisperkool.com
Condensing fan motor/capacitor faulty Contact us at support@whisperkool.com
Compressor and/or starting components faulty Contact us at support@whisperkool.com
Humidity in cellar too low
Possible cause Solution
Not enough moisture Raise the Fdc setting to increase the humidity level
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