WiiM ULTRA - FAQ and Support; Faq

WiiM Ultra User Manual Version 1.2 12/30/2024
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14. FAQ and Support
FAQ
If you experience problems with the audio streamer, try these solutions first:
⚫ What can I do if my WiiM Home App can’t find the device?
o Make sure your network is available and the device is powered on properly.
o Check if the LED on the device is solid white and check for any prompt on
WiiM Ultra’s screen.
o Make sure your smartphone/tablet and WiiM Ultra are connected to the same
Wi-Fi network.
o Make sure you have the latest version of the WiiM Home app on your
smartphone/tablet.
o Try restarting your smartphone/tablet, WiiM Ultra, and router.
o If still can’t find, reconfigure the device to the network.
⚫ What can I do if my device has no sound?
If you're not getting any sound from your WiiM Ultra, please check the following:
o Volume Levels: Ensure that the volume is turned up both in the WiiM Home
app and on your external device (e.g., AV receiver) connected to the WiiM
Ultra.
o Input Source: Make sure the correct input source is selected on your receiver
or device that corresponds to the output of the WiiM Ultra.
o Audio Output Selection: Confirm that the correct audio output is selected in
the WiiM Home app.
o Physical Connections: Verify that all physical connections between the WiiM
Ultra and your receiver or device are plugged in correctly and securely.
⚫ Audio dropout or no sound on network streaming?
If you experience no sound with streaming, please check if the progress bar of music app
or WiiM Home app is moving.
o Check network connectivity: Ensure the signal of your WiiM Ultra is strong.
Move the WiiM Ultra closer to your wireless router or access point to improve
the signal strength.
o Restart your network devices: Power cycling your network devices,
including your router, modem, and WiiM Ultra, can often resolve connectivity
issues.