Troubleshooting
The Signal Boost includes four indicator
lights, one for each band (see FAQ for
explanation of MHz bands). Both indicator
lights will
be
green, orange or red.
:-(~);
0
:():
0
:Q:
~
:Q:
0
Green indicates the unit
is
powered
and working properly.
You
always
want the lights to
be
green.
Red indicates the
DB
Pro 4G has
shut down to prevent oscillation
(feedback).
Orange indicates the
DB
Pro 4G
is
overloaded because it
is
too close to
a cell tower.
Note: All red light issues must
be
resolved
before orange light issues.
Fixing
Red
Light
Issues
If one or more lights
on
the Signal Boost
are red:
1.
Make sure all connections are tight.
2.
Reduce the gain of the Signal Booster
by rotating the gain control knob
corresponding with the red light. This
is
done by turning the knob counter-
clockwise
in
small increments, waiting
5 seconds between each adjustment
for the Signal Booster to reset.
Continue this adjustment until the
light turns green.
Wait 5
seconds
between each
adjustment
IMPORTANT NOTE: Reducing the gain
decreases the inside coverage area. If the
amount of coverage area
is
sufficient when
the green light comes on, your installation
is
complete.
3.
If the coverage area
is
not large
enough with a reduced gain, you
need to increase the distance
between the Outside Antenna and
the Inside Antenna by moving them
horizontally and/or vertically farther
apart. If the light
is
green after
separating the antennas, increase
the gain until the red light comes on.
Then slightly decrease the gain until
the green light appears. This ensures
maximum coverage.
4.
If your coverage area
is
still too small
after separating the antennas contact
the Wilson Electronics Technical
Support Team for assistance: 866-
294-1660.
Fixing
Orange
Light
Issues
If one or more lights
on
the Signal Booster
are orange:
1.
Turn down the gain control (described
in
the
red
light instructions above)
until you get a green light.
2.
If the gain
is
not adequate for good
coverage, move the Outside Antenna
away from the strongest cellular
signal
in
small increments until the
light turns green. If the Signal Booster
will not respond, turn the gain down
in
5 dB increments and move the
Outside Antenna. Continue to adjust
the gain and antenna positions until
the light turns green.
3.
If the light remains orange, contact
the Wilson Electronics Technical
Support Team for assistance: 866-
294-1660.
Fixing Blinking Red & Orange
Light
Issues
If one or more of the lights
on
Signal
Booster are blinking red and orange,
it indicates that the Signal Booster
is
experiencing extreme receiver overload
and has shutoff.
Need
help?
~
www.WilsonEtectronics.com
~
D
Tech
Support
866-294-1660
Mon.-
Fri.
Hours: 7
am
to 6
pm
MST
7
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