support01@wimius.com
EN
20
a.The projector may not be compatible with some kinds of Bluetooth
speakers.
b.Contact our after-sales email at
support01@wimius.com
immediately
and tell us the brand and model of your Bluetooth speaker.
6.Black spot or white line on the picture
Contact our after-sales service
support01@wimius.com
immediately.
7.Why is the image out of focus no matter how I adjust it?
a: 1) Place the projector in line with the centre of the screen. Or the offset
angle should be within 15°) Use Automatic Keystone Correction or Manual
Keystone to achieve a rectangular screen display. 3) Use Manual Focus to
adjust lens focus.
8.Can't access the website successfully to download the application?
Please contact us immediately at our after-sales email address:
support01@wimius.com
and tell us about the page prompt that
appeared during your application download.
9.What if my order is past the platform return window? Why haven't I
received a reply after 24 hours?
A: The WiMiUS support team will promptly assist with solutions, even if
your order is past the platform return window. If no reply within 24 hours, it
could be due to time zone differences or your email landing in the spam
folder. Please contact us again, we'll ensure your query is addressed
promptly.
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