How to fix Wisenet QND-7012R Security Camera when I can't access it from a web browser?
First, ensure that the camera’s Network settings are correctly configured. Next, verify that all network cables are properly connected. If you are using DHCP, confirm that the camera can acquire dynamic IP addresses without issues. Finally, if the camera is connected to a Broadband Router, ensure that port forwarding is correctly set up.
What to do if Wisenet Security Camera reports that NAS setting has failed?
First, verify that the NAS IP address is valid and that the NAS ID/password is correct. Ensure you can access the designated default folder using the NAS ID. Also, confirm that the NAS SMB/CIFS items are unchecked. Check that the NAS IP address and the camera IP address are in the same format. For example, if the camera's IP address is 192.168.20.32 and the subnet mask is 255.255.255.0, the NAS IP address should be in the range of 192.168.20.1~192.168.20.255. Verify that you haven't tried to access it as another user without formatting the saved default folder and confirm that you are using recommended NAS equipment.
Why does my Wisenet Security Camera viewer get disconnected during monitoring?
Connected Viewers will disconnect if there are any changes to camera or network configurations. Check all network connections to resolve this issue.
What to do if motion detection is enabled on my Wisenet Security Camera but I don't receive notification emails?
Verify the following settings: 1. Check the Data & Time settings. 2. Ensure that Motion detection is enabled. 3. Confirm that the E-mail option in the Event setup menu is checked.
How to solve the problem when Wisenet Security Camera connected to the network is not detected in the Device Manager program?
Turn off the firewall settings on your PC and then search for the camera again.
What to do if no video is displayed when accessing the plug-in free webviewer of Wisenet QND-7012R Security Camera on Safari via HTTPS?
On the authentication popup window that appears when initially accessing https, click "View Authentication Certificate" and select the "Always trust when connecting to the designated webviewer IP" check box. If the webviewer still fails to display a video after selecting "Next" on the message window, press the command key + Q to exit the Safari browser, access it again, and follow the procedures stated above.
Why my Wisenet QND-7012R cannot record into the Micro SD card?
Check if the memory card is defective. When replacing the Micro SD card, make sure to disconnect the power from the product first.
What to do if Micro SD card is inserted but the Wisenet QND-7012R does not operate properly?
Check if the Micro SD card is inserted in the correct direction. Note that the operation of Micro SD cards formatted by other devices is not guaranteed with this camera unit. Format the Micro SD card again in the Setup ; Event ; Storage menu.
Why no video is displayed when I newly access the webviewer or connect streaming to the client of Wisenet QND-7012R?
The maximum number of profiles available is 3. The connection may be lost if you use 4 or more profiles. For example, if you access MJPEG, H264, and H265 and then access with a different profile, the connection will be lost.
Why does the sound volume of microphone change periodically when a Windows 10 user accesses the web viewer of Wisenet QND-7012R Security Camera through Chrome or Firefox?
This issue occurs when the microphone driver is set to Realtek driver. Install the High Definition Audio device (Windows Default Driver) or a third-party driver as the microphone driver.
General| Resolution | 1920 x 1080 |
|---|---|
| Compression | H.265, H.264, MJPEG |
| Power Supply | PoE (IEEE802.3af Class3), 12VDC |
| Weather Resistance | IP66 |
| Ingress Protection | IP66, IP67 |
| Sensor Type | 1/2.8" CMOS |
| Lens Type | Fixed |
| Max Aperture | F2.0 |
| Video Compression | H.265, H.264, MJPEG |
| IR Distance | 30 m |
| Focal Length Range | 2.8mm to 12mm |
| Minimum Illumination | 0 Lux (IR on) |
| Day/Night | ICR |
| Wide Dynamic Range | 120dB |
| Frame Rate | 30 fps |
| Network Interface | RJ45 (10/100BASE-T) |
| Operating Temperature | -30°C to +60°C |
Crucial safety guidelines before operating the product.
Specific warnings and cautions for product usage and safety.
Defines symbols used in the manual for user safety.
General advice on installation and product handling to prevent damage.
Specific caution regarding the product's IR LED.
Details for PC, memory cards, and NAS for optimal camera performance.
Lists package contents and optional installation accessories.
Describes the appearance and components of various camera models.
Key safety guidelines and warnings before installing the camera.
Steps for disassembling, mounting, and attaching adapters for various camera models.
Guide to connecting LAN, audio/alarm, power, and Ethernet cables.
Instructions for managing Micro SD cards and connecting I/O ports.
Connect camera to LAN or via DHCP modem for network access.
Use Device Manager for camera discovery and IP address setup.
Configure port forwarding and access camera remotely via IP or DDNS.
Accessing the camera's interface using IP, URL, UPnP, or Bonjour.
Guide to setting a strong password for first-time login.
How to adjust camera settings through the web interface.
Solutions for problems related to video, audio, network, and storage.
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