Why can't I access my Wisenet Security Camera from a web browser?
If you can't access the Wisenet Security Camera from a web browser, first ensure the camera’s network settings are correct. Also, verify that all network cables are properly connected. If using DHCP, confirm the camera can obtain dynamic IP addresses without issues. Finally, if the camera is connected to a broadband router, check that port forwarding is correctly configured.
What to do if Wisenet PNM-9002VQ Security Camera is not detected in Device Manager?
If the Wisenet Security Camera connected to the network is not detected in the Device Manager program, try turning off the firewall settings on your PC and then search for the camera again.
Why does the viewer get disconnected during monitoring of my Wisenet Security Camera?
If the viewer gets disconnected during monitoring with your Wisenet Security Camera, it may be due to changes in camera or network configurations. Check all network connections to ensure they are stable.
What to do if no video is displayed on Wisenet PNM-9002VQ Security Camera webviewer via HTTPS on Safari?
If no video is displayed when accessing the plug-in free webviewer on Safari via HTTPS for your Wisenet Security Camera, on the authentication popup window, click "View Authentication Certificate" and select the "Always trust when connecting to the designated webviewer IP" check box. If the webviewer continues failing to display a video after you select "Next" on the message window below, press the command key + Q to exit the Safari browser, access again and follow the procedures stated above.
Why is my Wisenet PNM-9002VQ Security Camera not operating properly with the Micro SD card inserted?
If the Micro SD card is inserted into your Wisenet Security Camera but it does not operate properly, ensure the Micro SD card is inserted in the proper direction. Also, format the Micro SD card again in the camera's menu via: Setup ? Event ? Storage.
Why am I not receiving notification emails from my Wisenet PNM-9002VQ Security Camera when motion detection is enabled?
If you have enabled motion detection in the analytics settings of your Wisenet Security Camera, but you are not receiving notification emails when an analysis event occurs, verify the following settings in sequence: 1. Check the Data & Time settings. 2. Ensure Motion detection is set to Enable. 3. Confirm that the E-mail option in the Event setup menu is checked for use.
What to do if no image appears on my Wisenet PNM-9002VQ?
If no image appears on your Wisenet Security Camera, and the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to. Also, check whether the lens module is operating normally.
Why do images overlap on my Wisenet Security Camera?
If images overlap on your Wisenet Security Camera, check whether two or more cameras are set to a single multicast address instead of different addresses.
General| Image Sensor | 1/2.8" CMOS |
|---|---|
| Max Frame Rate | 30 fps |
| IR Range/Distance | Up to 30m |
| Video Compression | H.265, H.264, MJPEG |
| Network Interface | RJ45 (10/100BASE-T) |
| Ingress Protection | IP66 |
| Impact Protection | IK10 |
| Focal Length | 2.8mm to 12mm |
| Day/Night Functionality | True Day & Night (ICR) |
| Power Supply | PoE (IEEE 802.3af) or 12V DC |
| Operating Temperature | -30°C ~ +60°C |
Hanwha Techwin's statement on document integrity, user responsibility, and right to change contents.
Crucial guidelines for safe operation and installation to prevent hazards.
Explains the meaning of visual symbols used in the manual for user alerts and information.
Lists essential safety measures to follow before and during product use.
Steps for installing, disassembling, and handling components like SD cards and lens modules.
Describes two methods for installing lens modules: perpendicular falling and tilting.
Detailed instructions for mounting the camera on ceilings or walls.
Instructions for attaching unbundled adapters for various mounting scenarios.
Guides on two different methods for connecting the LAN cable to the camera.
Configuring camera channels and ensuring waterproofing for outdoor use.
How to adjust camera angles and connect the camera to other devices via network.
Guides on establishing network connection within a local area network.
Steps for connecting the camera to a modem for internet access via DHCP.
Instructions for utilizing the Device Manager software for camera management.
Procedures for setting up static or dynamic IP addresses for the camera.
Setting dynamic IP addresses, automatic configuration, and manual camera registration.
How to configure port forwarding on a router for external access.
Accessing the camera from another PC on the same local network.
Accessing the camera remotely via the internet using DDNS or IP address.
Methods to access and view the camera feed via a web browser using IP or URL.
Using Bonjour, UPnP, and DDNS for camera connection and access.
Process for setting or changing the administrator password for security.
Steps for logging into the camera's web interface with user ID and password.
Configuring camera settings within the web interface for video, audio, and network.
Solutions for common problems encountered during camera operation like no video or connectivity issues.
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