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13 WMF customer service
WMF’s comprehensive service network allows every area to be reached in a short period of time.
Our personnel are experienced experts and carry special tools and the original spare parts required
at all times, so that malfunctions can be ascertained on the spot.
Note:
Please bear in mind that this is a professional coffee machine, designed for commercial use.
Such a machine requires regular maintenance by WMF customer service.
Maintenance intervals depend on how heavily the machine is used, but maintenance should
be carried out at least once a year as a minimum.
In order to ensure regular inspection of your machine, we recommend that a regular machine
maintenance schedule be arranged with your local WMF service engineer.
14 Liability
WMF shall be liable for legitimate defects as to quality as follows:
Any beverages delivered or any services rendered showing a defect as to quality within the period
of limitation shall be, at WMF’s reasonable discretion, repaired or rendered again, if the cause of
the defect as to quality had already been present when the risk was passed.
Claims for defects as to quality are subject to a limitation period of 12 months. This period shall
start with the day when the risk is passed. The above period shall not apply in case there are longer
periods required by the German Civil Code (BGB), e.g. pursuant to § 479 Sec. 1 BGB (right of
recourse of the contractor), 438 Sec. 1 No. 2 BGB (buildings and things for buildings) and § 634a
BGB (defects of construction).
If putting the machine into operation is delayed for longer than four weeks due to reasons that are
beyond the control of WMF, the warranty period shall begin four weeks after the machine being
delivered to the customer.
The buyer shall immediately give written notice of defects as to quality to WMF. Replaced parts
shall pass into the ownership of WMF.
At first WMF shall always be given the opportunity for a subsequent performance within a
reasonable period. The buyer shall make available the rejected object to WMF.
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