TROUBLESHOOTING
Generally, the majority of HD distribution installation
issues are either caused by minor connection
errors, communication problems between devices,
or when the transmission of high signal bandwidth
is attempted using insufficient cable. Should you
encounter any technical difficulties when installing
and configuring the matrix, we are confident
solutions can be found by working through the
following troubleshooting checklist before seeking
alternative technical support.
No Picture or poor quality picture
1) Power – is your matrix mains powered and powering
connected receivers with correct LED indication?
The MX-0404-POH-KIT features PoH to remotely power
receivers so no additional power supplies are required
at display locations – Please use matrix power supply
included. If cable quality, length or environmental issues
are preventing PoH powering of receivers from the matrix,
local 12V DC power should be used for each receiver.
Are all sources definitely powered and firmly connected?
2) It is highly recommended to always use test equipment
prior to installation and to troubleshoot any problems.
3) Check display device supports HDCP, is switched to
the correct source input mode and is compatible with the
receiver - if any issue is suspected, replace display device
with another model.
4) Distance – Is the cable too long for the signal to be
transmitted effectively? The HDBaseT classification used
within the transmission device and RX-70-POH allow
transmission of 1080p up to 70m/230ft. Ensure the cable
distance matches the project requirements and is well
within the maximum transmission distance of the signal.
Note: If approaching the limits of the transmission
capabilities, transmission should be extended by using
another extender set to ensure the signal reaches its
destination effectively.
5) Cable joins? Joins in your cable run can impact on
signal strength, resulting in reduced transmission that may
manifest itself in poor picture quality or a complete lack of
picture.
11. Troubleshooting
1080p Stereo using embedded EDID
(Default Factory Setting)
The matrix will use embedded 1080p
video and stereo audio in this DIP setting.
After setting the DIP switch, reconnect and turn on for
EDID settings to take effect.
RESETTING TO FACTORY DEFAULT:
As 1080p-3D-Stereo is the default factory setting for
the matrix, to reset EDID of all ports, simply set the DIP
switch to the above position when the matrix is
powered OFF. On powering ON, all ports will revert to
1080p-3D-Stereo and DIP switches can be adjusted
as necessary.
1080i Stereo (using embedded EDID)
In instances where a connected display is
unable to achieve 1080p resolution (such
as using older or cheaper models), this DIP
setting will instruct the matrix to use embedded 1080i
video and stereo audio to output a signal.
After setting the DIP switch, reconnect and turn on for
EDID settings to take effect.
1080p 5.1 Audio (using embedded EDID)
When set to this DIP position the matrix will
use embedded 1080p video with 5.1ch
Audio. After setting the DIP switch,
reconnect and turn on for EDID settings to take effect.
1080p 7.1ch Audio (using embedded
EDID)
When set to this DIP position the matrix will
use embedded 1080p video with 7.1ch
Audio. After setting the DIP switch, reconnect and turn on
for EDID settings to take effect.
Remaining settings no function (reserved for future
update
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