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5. Troubleshooting
No or Poor Quality Picture (snow or noisy image)
Verify that sources are powered On and playing content.
Verify that power is connected to the switcher and HDBaseT receiving device. If using a display with a built in receiver, verify that the
device is powered On.
Verify that the switcher supports the output resolution of the source. See Supported Video Resolutions.
Verify that the receiving device and display support the output resolution of the source. If the output resolution of one of the
connected displays is lower than the other, follow the step outlined in the Configuring EDID Operation section.
Verify that the HDBaseT cable is properly terminated per the HDBaseT Wiring section.
Verify that all source and HDBaseT connections are not loose and are functioning properly.
No or Poor Quality Audio
Verify that sources are powered On and playing content.
Verify that all source and HDBaseT connections are not loose and are functioning properly.
Verify that all cables are properly terminated per the appropriate wiring section:
o HDBaseT: HDBaseT Wiring
o Microphone: Microphone Wiring
o Analog In: Audio In Wiring
o Audio Out: Audio Out Wiring
Tip:
WyreStorm recommends using a cable tester or connecting the cable to others devices to verify functionality.
Contacting Technical Support
Should further clarification of the content of this manual or assistance on troubleshooting be required, please contact WyreStorm
technical support.
North America: 844.280.WYRE (9973)
EMEA/ROW: 44 (0) 1793 230 343
support@wyrestorm.com
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