SW-0501-HDBT HDBaseT Presentation Switcher/Scaler Installation Guide | 160211-1512
6. Warranty and Service
This product is covered by a 3 year limited parts and labor warranty. During this period there will be no charge
for unit repair, component replacement or complete product replacement in the event of malfunction. The
decision to repair or replace will be made by the manufacturer. This limited warranty only covers defects in
materials or workmanship and excludes normal wear and tear or cosmetic damage.
Visit the product page located at wyrestorm.com for additional information on this product including important
technical information not provided in this document and warranty terms & conditions.
Warranty Limits & Exclusions
1. This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT COVER normal wear and
tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage that occurs in shipment or failures caused by products not supplied by the
warrantor, failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, incorrect installation, set-up
adjustment, implementation of/to consumer controls, improper maintenance, power line surge, lightening damage, modification,
service by anyone other than a manufacturer-approved service center or factory-authorized personnel, or damage attributable to acts
of God.
2. There are no express warranties except as listed under “limited warranty coverage.” The warrantor is not liable for incidental or
consequential damage resulting from the use of this product or arising out of any breach of this warranty.
For example: damages for lost time, the cost of having a person/persons remove or re-install previously installed equipment, travel to
and from service location, loss of or damage to media, images, data or other recorded/stored content. The items listed here are not
exclusive, but are for illustration only.
Parts and service not covered by this limited warranty are not the responsibility of the warrantor and should be considered the
responsibility of the individual.
Obtaining Warranty Service
Prior to returning a WyreStorm product for factory service, a service authorization must be obtained from a WyreStorm technical support
representative. At the time of contact an address for shipping and an authorization number will be supplied. Refer to Contacting
Technical Support for contact information.
When shipping a unit for service, carefully pack in the original packaging when available and send it prepaid, with adequate insurance.
Please include a document or letter detailing the reason for return and include a daytime telephone number and/or email address where
you can be contacted.
If repair is required during the limited warranty period, the purchaser will be required to provide a sales receipt or other proof of purchase,
indicating date and location of purchase as well as the price paid for the product. The customer will be charged for the repair of any unit
received unless such information is provided.
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