Xerox 8254E / 8264E Color Wide Format Printer
User Guide
5-1
5
Troubleshooting
Introduction
This chapter describes possible problems you may encounter while using this printer and how to resolve
them. If an error occurs that is not mentioned in this section, contact your local Xerox dealer.
Note:
To receive your warranty for this printer, you must prepare the warranty certificate. If the warranty
certificate is not presented, the repair will not be covered by the warranty even if it occurs within
the warranty period.
If you have signed a maintenance service contract, prepare that or a similar document.
Failures and Malfunctions of the Printer
This section describes malfunctions and failures of the printer that do not appear in the display in the
control panel, their possible causes and their remedies.
Problems in Installation and Introduction
1. Cannot perform ink replenishment
No. Possible cause Remedy Reference
1 Is the front cover open or
media loading lever raised?
Close the front cover, or lower the
media loading lever.
Media Handling
2 8264E only - Is a maintenance
cover open?
Close the maintenance cover. Cleaning the Cleaning
Wiper
Cleaning Around the Cap
3 Are the four ink cartridges fully
inserted?
Fully insert the four ink cartridges. Replacing Ink Cartridges
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