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Probable Causes Solutions
The paper is not correctly positioned in the tray.
• Remove the misfed paper and reposition it
properly in the tray.
• Adjust the paper guides in the tray to match the
size of the paper.
The paper tray is too full. Remove some of the paper. Do not load paper past
the fill line.
The paper guides are not correctly adjusted to the
paper size.
1 Remove the paper.
2 Adjust the paper guides in the tray to match the
size of the paper.
3 Replace the paper.
The tray contains warped or wrinkled paper. Remove the paper, smooth it out, and reload it. If it
still misfeeds, do not use that paper.
The paper is moist from humidity. Remove the moist paper and replace it with new, dry
paper.
Using paper of the wrong size, thickness, or type. Use only Xerox approved paper. For details, refer to
Supported Paper.
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Probable Causes Solutions
The label sheet is facing the wrong way in the tray. Load label sheets according to the instructions from
the manufacturer.
• Load labels face up in trays 1–4.
Note: Do not load labels in tray 5.
Envelopes are loaded in the wrong tray. Use tray 5 to print envelopes.
Xerox
®
AltaLink
®
B81XX Series Multifunction Printer
User Guide
291
Troubleshooting
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