Symptoms
Solutions
Image quality is poor when scanning color original
documents.
For best results, select Black & White output.
Colors are inaccurate. Adjust color settings and confirm that the correct
Original Type is set.
Perform the Scan Color Consistency procedure. For
details, refer to Color Registration.
If the problem persists, for online support information, go to www.xerox.com/office/VLC71XXsupport.
FFaaxx PPrroobblleemmss
Note: If you cannot send and receive faxes, make sure that you are connected to an approved
analog telephone line. The fax cannot send or receive when connected to a digital phone line.
If you cannot send or receive faxes correctly, refer to the following tables.
PPrroobblleemmss SSeennddiinngg FFaaxxeess
Symptoms
Causes Solutions
The document is not scanned
using the document feeder.
The document is too thick, too
thin, or too small.
Use the document glass to send
the fax.
The document is scanned at an
angle.
The document feeder guides are
not adjusted to the width of the
document.
Adjust the document feeder
guides to fit the width of the
document.
The fax received by the recipient is
blurry.
The document is positioned
incorrectly.
Position the document correctly.
The document glass is dirty. Clean the document glass.
The text in the document is too
light.
Adjust the resolution.
There is a problem with the
telephone connection.
Verify that the telephone line is
working, then send the fax again.
There is a problem with the fax
machine of the caller.
Make a copy to verify that your
printer is operating correctly. If the
copy was printed correctly, have
the recipient verify the condition
of the receiving fax machine.
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