Troubleshooting
226 WorkCentre 7500 Series Multifunction Printer
User Guide
The label sheet is facing the wrong way in the
tray.
Load label sheets according to the instructions from the
manufacturer.
Load labels face down in tray 5 (bypass tray).
Load labels face up in tray 1, tray 2, tray 3, and tray 4.
Envelopes are loaded incorrectly in tray 5
(bypass tray).
Load the envelopes in tray 5 (bypass tray) with the flaps closed,
flap-side up, and the flaps leading into the printer.
Envelopes are loaded incorrectly in the
envelope tray.
Load the envelopes in the envelope tray with the flaps closed,
flap-side down, and the flaps toward the left side of the tray.
Jams in the Document Feeder
Probable Causes Solutions
Unsupported paper of the wrong size,
thickness, or type.
Use only Xerox
®
-approved paper. For details, see Supported Paper
on page 38.
The documents loaded in the document
feeder exceed the maximum capacity
allowed.
Place fewer documents in the document feeder.
The document feeder guides are improperly
adjusted.
Adjust the paper guides to fit snugly against the media loaded in
the document feeder.
Paper Jam Message Stays On
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you have removed all of
the jammed paper.
One of the printer doors is open. Check the doors on the printer. Close any door that is open.
Duplex Unit Jams
Probable Causes Solutions
Unsupported paper of the wrong size,
thickness, or type.
Use only Xerox
®
-approved paper. For details, see Supported
Paper on page 38.
Do not use transparencies, envelopes, labels, reloaded paper, or
paper heavier than 220 g/m
2
for automatic 2-sided printing.
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